Another Kind of Hospitality

My partner and I came to stay in Zmir last Friday. After half an hour we settled in the B&B, we turned on the jacuzzi to be filled with water, I asked my partner to also turn on the sauna to heat up in the meantime. As soon as we entered the sauna, we couldn't believe what we were seeing. In the sauna sat a spider the size of his palm where he built a nest for it. Of course, in a panic, we called Anat, the owner of the bed and breakfast, but we received a disparaging and humiliating response. She replied that it was all a spider and that she was not there at the moment and would only arrive at 8 in the evening. She claimed that this is not a dangerous spider and that there are no spiders or vipers in Israel at all. Of course all this without even seeing the spider. And if it bothers us to close the door and not enter the sauna. I was so stressed I started crying and begged her to return the money for the B&B that I paid her in cash an hour earlier and of course I didn't receive a tax receipt for the payment either. She refused and even came up with illogical and condescending excuses. We left the B&B after an hour without it being of any interest to her at all, we drove away scared and humiliated. Of course, the matter was transferred to a lawsuit. But the contemptuous treatment we received will never be forgotten. Of course, I forgot to mention that the system's house is just one floor above the B&B, which causes slight discomfort. I informed the hostess an hour before we arrive so that she can prepare the room to spread some leaves and turn on some lights. Of course, none of this happened.

Response of the owner of the guesthouse:
As someone who puts service first, nothing saddens me more than a disappointed guest.
I try to learn from every criticism, but how can I learn from criticism that I don't understand?
Hundreds of guests will testify that using disparaging tones is light years away from me, and regardless of hospitality it is important to me to respect each person for who they are.
Therefore, I promised the guests that I would solve the problem as soon as possible, and even offered them to move to one of the other units in the complex, but I responded with threats. I was right to find another solution that would leave them satisfied, but that didn't help either, since they chose to leave. Legal expense invoice.
In conclusion - it is important for me to point out that one of the things that makes the place especially romantic is its great proximity to nature and its flora and fauna. It is enough to keep the door closed to leave nature outside, and enjoy the beauty and atmosphere it provides in the best possible way.
I pledge to continue to give my all so that many others can enjoy what this special place has to offer.
Anat

We sleep one night in the cave of the 21 stars.
For the 800 shekels we paid (not including breakfast) we would have expected much more.
The cave itself is nice, but its maintenance is a bit poor - the smell in the room was unpleasant, there were cobwebs in the room and the cleanliness was partial, a high percentage of the bulbs in the room were burnt out. When we turned on the jacuzzi, a very bad smell came from the water, apparently it had been standing there for a long time.

In addition, no investment was recorded in terms of the amenities in the room - there were no fruit plate, soft drinks, bathrobes and slippers as listed on the website.
The sweets plate consisted of a few shekel waffles from the market, and the toiletries included hand soap and small sachets of shampoo. I would have expected at least disposable toothbrushes and moisturizer...

To sum up the experience, in the morning we caught a spider walking in the room.

Very disappointing, really not worth the money.

We booked a room for a couple on Passover Monday. The cost of the room is 900 NIS per night. Everything written on the website as included in the price is not included at all. The sauna did not work. The jacuzzi worked for 2 minutes and then was turned off...it seems that it has not been used for a long time: a stone has accumulated on it that when you sit in it you feel like you are sitting on paper Rough glass. There were no bathrobes, no spa shoes, no wine, no fruit. We called to ask...the extras inside the room were provided...only the next morning we found out there was no tea. When we asked to fix the jacuzzi outside, the owner of the guesthouse said that this holiday problem.
It seems as if they were not prepared for our hospitality. At the end of the stay, we announced our eviction and shared our feeling, that we were disappointed because we paid the price of an upgraded B&B and barely received the conditions of a standard B&B. According to the owner of the guesthouse we should have asked. We requested a partial refund for the jacuzzi and sauna that did not work. did not agree. extremely disappointing.

The B&B owner's response
I was sorry and disappointed to read the guest's review.
I regretted it because nothing is more important to me than the quality of my guests' entertainment (as dozens of warm surfer recommendations on the site will testify)
I was disappointed because I do not understand the source of the claims.
The sauna was tested and found to be fully functional - other guests who stayed in the complex at the same time enjoyed it. It is possible that the authors of the review simply did not manage to activate it - if they had contacted me, I would have solved the problem in an instant. The hot tub was fixed quickly, despite the holiday, and the treats were also provided. Tea was indeed missing, and I'm sorry for that, but the matter was taken care of immediately at the guest's request. As someone who lives and breathes hospitality for 12 years, I try to learn and improve from every criticism, but in this case I don't know how. I promise to continue giving my all to be a partner in many more romantic and enjoyable experiences of loving couples.

The B&B was warm and cozy, surrounded by nature and with a lovely hostess who advised us about sites and restaurants in the area. The B&B has a quality fireplace and two jacuzzis, one outdoor and one indoor. We enjoyed privacy and the amazing view in the evening. Lovely accommodation and highly recommended!!

We enjoyed it very much!
An elaborate, well-equipped and pleasant B&B.
Beautiful place and excellent view.
The owner of the bed and breakfast is a very kind and kind woman.

In honor of my partner's birthday event, I contacted Anat to inquire about the B&B. Anat revealed herself to me as an amazing woman, warm and loving with a wide heart and completely devoted to the planned event. To my surprise, she was interested in the small details and offered to initiate and assist in order to produce a complete event - much more than a one-off accommodation in a B&B.
The warmth and care won me over - beyond the amazing B&Bs, this is in my eyes the first quality of a host, and in "other accommodation" there is this quality above all expectations.
Thanks!

My partner and I came to stay in Zmir last Friday. After half an hour we settled in the B&B, we turned on the jacuzzi to be filled with water, I asked my partner to also turn on the sauna to heat up in the meantime. As soon as we entered the sauna, we couldn't believe what we were seeing. In the sauna sat a spider the size of his palm where he built a nest for it. Of course, in a panic, we called Anat, the owner of the bed and breakfast, but we received a disparaging and humiliating response. She replied that it was all a spider and that she was not there at the moment and would only arrive at 8 in the evening. She claimed that this is not a dangerous spider and that there are no spiders or vipers in Israel at all. Of course all this without even seeing the spider. And if it bothers us to close the door and not enter the sauna. I was so stressed I started crying and begged her to return the money for the B&B that I paid her in cash an hour earlier and of course I didn't receive a tax receipt for the payment either. She refused and even came up with illogical and condescending excuses. We left the B&B after an hour without it being of any interest to her at all, we drove away scared and humiliated. Of course, the matter was transferred to a lawsuit. But the contemptuous treatment we received will never be forgotten. Of course, I forgot to mention that the system's house is just one floor above the B&B, which causes slight discomfort. I informed the hostess an hour before we arrive so that she can prepare the room to spread some leaves and turn on some lights. Of course, none of this happened.

Response of the owner of the guesthouse:
As someone who puts service first, nothing saddens me more than a disappointed guest.
I try to learn from every criticism, but how can I learn from criticism that I don't understand?
Hundreds of guests will testify that using disparaging tones is light years away from me, and regardless of hospitality it is important to me to respect each person for who they are.
Therefore, I promised the guests that I would solve the problem as soon as possible, and even offered them to move to one of the other units in the complex, but I responded with threats. I was right to find another solution that would leave them satisfied, but that didn't help either, since they chose to leave. Legal expense invoice.
In conclusion - it is important for me to point out that one of the things that makes the place especially romantic is its great proximity to nature and its flora and fauna. It is enough to keep the door closed to leave nature outside, and enjoy the beauty and atmosphere it provides in the best possible way.
I pledge to continue to give my all so that many others can enjoy what this special place has to offer.
Anat