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The owner's response at the end of the opinion
We felt like we were in the army: the B&B owner was very pushy with check-in and check-out times. Every year we go out twice a year to different B&Bs in Israel and we have never seen anything like this before: Fronsine just started screaming at us for following us for half an hour on the day of departure. We were shocked, our little daughter was frightened by her screams. In addition, the sauna was not working during our entire stay at the Zimmer. We received a quick apology and no compensation for inconvenience. Would we go back there or recommend these B&Bs? One hundred percent no.
The B&B owner's response
Hello Anna, it took me two weeks to respond to your opinion mainly because I thought you did not deserve me to respond, but after my clients asked me to respond as you are describing someone who is not me, I have been managing the complex with great love for 9 years and this is the first time I have come across such an opinion and clients like you. You asked me the day before when I should leave and I said at 12 noon and I would arrive 10 minutes before to close the account but you just left the pool and you said another 10 minutes we waited for you until 12:45 you just put a line on us as hosts and not to talk about the quarrels and sorrows between you and your husband throughout the stay even the guests who were in the complex Witnesses to this. Regarding the sauna at 2:00 in the morning, you called and said that the electricity went out, my husband came to you and the heating element of the sauna burned down. We turned on the lights and the next day when you went for a walk, a new heating element was assembled for you. It's a shame I didn't take a picture of the complex you left, I don't want to entertain people like you and I'm writing this So that others know who you are.
High-quality wine, chocolates, homemade cakes, milk, fully equipped coffee and tea set, a variety of home treats during the stay.
High-quality bathrobes and spa shoes, Dead Sea products for the body: bath milk, body lotion, shampoo and more.
According to the law, the order can be canceled within 14 days from the date of making the transaction, provided that the transaction was made at least 7 working days before the date of service provision. If the transaction was made "at the last minute", that is, less than 7 days before the date of service provision, the right of cancellation is As stated in the order confirmation form which will be sent by the owner of the B&B. If the consumer canceled the transaction within the 14-day period and met the cancellation conditions, he will pay a cancellation fee of 5% of the value of the transaction, or NIS 100, whichever is lower.
B&B owners often give their B&Bs picturesque and prestigious names to attract people to them. In the case of Fronsin and Eyal Pinchas, they decided to call their accommodation complex in Moshav Ein Yaakov simply "Fronsin."
As soon as I enter here, I understand why: the owner's personality and handprints are evident in every corner - from the (large) amount of capsules in the coffee machine to the exact temperature of the water in the pool and jacuzzi, which she checks every morning herself. "I need to give the final touch," explains Fransin. This is one of the most professional, investing and generous hostesses we know in the guide.
Beyond the strictness, the extraordinary level of cleanliness and accessories - what makes "Fronsin" special is the commitment to the guests. In the phone call before their arrival, she coordinates for them trips in the area or dinner at a restaurant. She is also the one who welcomes the guests, prepares them homemade refreshments and coordinates treatments for them. "I see myself as an ambassador of the Galilee," concludes Fronsin.