Cancellation of an order will be carried out in accordance with the following conditions enshrined in the Consumer Protection Law 1981-1981 (hereinafter: the "Consumer Protection Law") on
according to which the company will operate.
-From the moment the transaction is made and up to 21 days before the accommodation date - the guest will be charged a cancellation fee of NIS 100 per accommodation unit, or
of 5% of the total order value, whichever is lower.
- Canceling the reservation or shortening the duration of the stay (that is, partial cancellation of the reservation) between 21 and 7 business days before the date of the stay, will result in
Cancellation fee at a rate of 25% of the total cost of the order.
-Cancellation/shortening the length of stay (that is, partial cancellation of the reservation) between 7 business days or less from the day of arrival, the guest will be charged a fee
Cancellation at a rate of 50% of the total cost of the order.
*If the guest is required to self-isolate at the same time as the vacation dates in the Olea complex, it will be possible to postpone the reservation to a later date
Another that is acceptable to both parties (ie - the 'Olia' complex and the customer) without additional cost (provided there are no price differences between the dates),
or cancel it according to the aforementioned cancellation policy.
*If there is a government directive on a movement restriction (closure), which applies to the vacation dates in the Olea complex, it will be possible to postpone the
The reservation for another date that is acceptable to both parties (ie - the 'Olia' complex and the guest) at no additional cost (provided there are no price differences)
between the dates (or to cancel at no additional cost.