(The editor's response and the hosts' response at the bottom of this message) The guests' comments: In view of the great praise that was written on the website about the Zimmer, and after a telephone conversation with the owner of the place, I was convinced that this is a one-of-a-kind place and despite the extremely high price that was required of me, 850 NIS per night, I decided to surprise my daughter My partner for her 60th birthday and to bring her to this "dream" place.
From the moment we arrived at the place, a completely different reality slapped us in the face. The owner of the place welcomed us with demonstrable coldness, the room was lacking in everything related to romance, no candles, no incense, the water flow in the shower was weak and it was almost impossible to regulate the water temperature, and she was already aiming at any moment someone turned on a faucet in the host's house or in another B&B and the water immediately became very cold and unbearable. We asked for another blanket and instead of granting our request with a patient face, we received a blanket packed in a plastic wrap with a very bad smell.
When we asked for another blanket, the owners of the place claimed that the blanket was new and they didn't have anything better than it, and when we saw that salvation would not come from them, we agreed to compromise on a float, and this was also given to us for self-service when the owners of the place made us feel like a troublesome couple and not as guests. The curtains could not be completely closed, so instead of waking up a little later as is customary on vacation, we had to wake up at 6:30 in the morning with sun rays on our faces.
In conclusion, we shortened our stay by a whole day and returned home very disappointed.
Response of the owner of the guesthouse:
We read Mei Kee's words and they really resonated with us.
As those who do not see the hospitality profession as a 'business' but a way of life, the experience our guests receive is very important to us.
The dozens of sympathetic reviews and thanks we have accumulated over 20 years of hospitality (appearing on the forum) are the best witnesses to our uncompromising commitment to quality and service.
Even in the above case, we made every effort to make your stay at the place pleasant for the guests, and we were happy to 'flow' with every request - normal or unusual - of Mai-K, including giving a special discount and a variety of personal surprises for his partner.
Even after examining the claims one by one, we find it difficult to understand what provoked this criticism, and still - it hurts us that this is Mei-K's feeling. A sensitive and dedicated service has been and will continue to be a candle to our feet, and we are happy for the rare opportunity we have been given to give people moments of indulgence, love and happiness.
Response of the summit guide:
As part of the guide's commitment to surfers, we consider it our duty to be attentive to any criticism or complaint and examine it in depth. In accordance with this policy, we visited 'Romantika Bemarom' two days after writing the review and checked the claims that were raised.
In our impression, the curtain in the cabin provides a reasonable solution against the penetration of sunlight, however, it is not total shading and this must be taken into account. From a short inspection the water current also seems reasonable, a more in-depth examination of the issue was left to the hosts. We also checked the blanket provided to the guests (a new thick quilt) and we did not find any defects in it. The treatment given by the owner of the B&B to the guests is a subjective matter, the hostess claims courteous and professional service, but we are unable to take an absolute position on the matter.
We will continue to continuously check the complex, like all the complexes advertised in the guide, in order to ensure the quality of the service offered to our surfers.